At Instincts at Work our expertise is in coaching leaders and teams to become change agents. Change agents understand how to work with both task execution and the relationship skills and group dynamics of managing change in complex environments.
Using evidence-based methods, our mission is to equip leaders with new thinking skills and innovative behavior models that bring about a transformation that allows the spread and sustainability of the new ways of operating we require in healthcare.
Founded in 2009, Instincts at Work has worked with health system leaders to achieve:
- High performance
- Enhanced communication
- Strong relationships
- Cohesive teams
- Increased capacity
- Sustainable solutions
- Effective leadership
Principles in Action
Effective leadership is about modeling and demonstrating your principles in action. These are the principles that you can expect from Instincts at Work:
- Learning/quality improvement mindset
- Focus on building a sustainable plan
- Promote efficiency
- Drive for cost effective outcomes
- Supportive of patient-centred care
- Create capacity-building through front-line ownership
- Accredited coach with Neuroleadership Institute
- Faculty member of Ontario College of Family Physicians
- Past faculty member of the IDEAS Program at the Institute of Health Policy, Management and Evaluation at the University of Toronto
- Masters in Applied Psychology from University of Toronto
- Experience as front line mental health counselor in Community Health Centre
- Extensive experience working in healthcare field, and specifically with Health Links in Ontario
Penny is the principal of Instincts at Work and has extensive experience as a facilitator, change management expert and leadership coach with healthcare leaders around the province. As an accredited coach with the Neuroleadership Institute, all of Penny’s programs are designed based on recent research from the field of social neuroscience to create sustainable improvements in how healthcare teams collaborate.
She has been chosen as a faculty member of the IDEAS Program at the Institute of Health Policy, Management and Evaluation at the University of Toronto, teaching leaders from around the province methods to promote spread and sustainability of quality improvement projects.
Given her experience as a front line mental health counselor in a Community Health Centre and her post graduate degree in Applied Psychology, Penny has a keen appreciation for the social determinants of health and the need for a coordinated team approach to addressing the needs of the most vulnerable populations in Ontario.
As a faculty member of the Ontario College of Family Physicians, Penny co-designed the Leadership Development Program and trained physicians in its delivery. Her approach was recognized as highly effective, which led to her firm being selected to facilitate the business planning processes for 9 Health Links across Ontario. Having also designed and delivered sessions on patient engagement, board engagement and one-year follow-up meetings, Penny is one of the most informed and experienced consultants in the province on the unique challenges of building a sustainable Health Link.
An out of the box thinker, stretching your perspective to think in new ways, grounding the theoretical in the applied through designing training exercises based on participants experiences.
As a coach, holds an awareness of what each individual needs to be most successful. Detail-oriented, considerate and dependable in everything.
Assists in enabling team efficiency and client communication. Uses her positive and harmonious attitude to ensure a positive team and client experience.