Certified complexity leadership designation pathway

Complex Times Require New Leadership Capabilities

Do you feel overwhelmed and frustrated trying to lead in the chaos and complexity of our times?

This is because old leadership models and skills don’t prepare you to deal with this level of challenge.

You need new leadership skills designed to help you thrive in complexity. Our Certified Complexity Leadership (CCL) curriculum will give you the skills you need. Achieving designation as a Certified Complexity Leader through Instincts At Work will show that you have what it takes to lead into the future of healthcare transformation.

Successful
completion of
EOT Program

Successful
completion of
EOP Program

12 sessions of
IAW individual
leadership
coaching

Case study

Certified Complexity Leader™ Designation

Requirements 1-4 to be completed within 2 years of starting EOT

COURSE DESCRIPTION

This course is designed for leaders to develop their skill in complexity thinking by managing their own thinking and the thinking of others. Drawing from the latest neuroscience research, the content includes brain-based mechanisms that create engagement, designing a shared vision, managing self and others’ threat responses, managing one’s assumptions and those of others, managing group process to be more effective in meetings, and principles to create engagement needed for high performance in complex environments.

By the end of the course, learners will be able to:

  • Craft compelling vision statements
  • Outline the 5 social needs that underlie engagement
  • Identify the ways in which the learner is an instrument of change
  • Design and conduct meetings that engage others and create results
  • Create effective coalitions to drive improvements in Health Care practices across organizations
  • Delegate effectively
  • Hold others accountable
  • Develop other leaders
  • Design change initiatives that spread and are sustainable

Course Pedagogy

This live, virtual course runs for 14 weeks for a total time commitment of 25 hours (16 live, virtual content sessions and 5 group coaching labs) according to the following cycle: LEARN, EXPERIMENT, EVALUATE.

LEARN: Designed according to the AGES model (Davachi et al) a neuroscience-based model of learning leading to behavior change, each learning module will include opportunities to reflect and apply the material to your own work challenges and experiences.

EXPERIMENT: At the end of each learning session you will create an action plan detailing how you will experiment with the new information by applying it to your work. The scheduled coaching labs are designed to review and reflect on experiments and give you the opportunity to be coached on your implementation successes and challenges.

EVALUATE: Your progress in the program will be captured by goal setting at the beginning of the program. At the end of the program, you will review and reflect on the progress you made to your stated goals and any future goals you may want to continue to work on will be identified. You will also be provided with ongoing support and feedback from our coaching to help you attain your desired goals. Upon completion of the program, you will receive a Certification of Completion by meeting the following requirements:

  • Attend all virtual sessions
  • Attend all group coaching calls
  • Complete Pre-Session Goal setting worksheet and Pre-Questionnaire Leadership Strengths worksheet
  • Complete Leadership Self Evaluation Post-Test

COURSE DESCRIPTION

In performance management, we often fail to distinguish between people who are willing and unwilling to be accountable. This results in much frustration and wasted effort on the part of the managers. In this program, you will learn to distinguish between employees who are willing and unwilling to be accountable, recognize the emotional and social drivers that underly their behaviours and develop tailored approaches to inspire and encourage performance.

The Evolution of Performance workshop has been designed using the latest neuroscience of motivation and engagement.

In this program, you will develop:

  • Coaching skills to have growth conversations
  • The ability to distinguish between different levels of employee engagement
  • Strategies to encourage performance at each level of engagement
  • Ability to have performance conversations with your most challenging of employees
  • Coaching for accountability
  • Skills to create an accountability culture in your organization

Course Pedagogy

This course is arranged by having 10 Content Modules and 6 EOP Coaching Labs according to the following cycle: LEARN, EXPERIMENT, EVALUATE.

LEARN:EOP learning modules will be delivered in person and webinar format. Designed according to the AGES model (Davachi et al) a neuroscience-based model of learning leading to behavior change, each learning module will include opportunities to reflect and apply the material to your own work challenges and experiences.

EXPERIMENT: At the end of each learning session you will create an action plan detailing how you will experiment with the new information by applying it to your work. The scheduled coaching labs are designed to review and reflect on experiments and give you the opportunity to be coached on your implementation successes and challenges.

EVALUATE: By regularly reviewing and reflecting on your progress to goals that you set at the beginning of the program, you will be evaluate your skill development. Ongoing support and feedback from your coaches will help you broaden and deepen your skills and stretch you to the next level.

You will receive a Certification of Completion by meeting the following requirements:

  • Attend all virtual sessions
  • Attend all group coaching calls
  • Submit completed Evaluation and Reflection form

COACHING

Participants will be required to:

  • Identify, plan, and implement and write-up a case study of a current improvement project or change initiative
  • attend 3 coaching sessions to assist in the design, implementation, and write-up of the case study

The write-up would consist of:

  • Your personal reflections on your learning journey using the EOT/EOP tools to implement and improvement or change initiative within or across organizations
  • Which tools were used and their impact on the outcome
  • No more than 1000 words

Participants will be evaluated based on:

  • How complexity is different than hierarchical/traditional/complicated leadership
  • the flexibility to match the tools and different approaches based on the situation and context to produce a different result (with their team/teams of teams/organization)
  • personal reflection and shift as a leader

CASE STUDY

Participants will be required to:

  • Identify, plan, and implement and write-up a case study of a current improvement project or change initiative

The write-up would consist of:

  • Their personal reflections on their learning journey using the EOT/EOP tools to implement and improvement or change initiative within or across organizations
  • Which tools were used and their impact on the outcome
  • No more than 1000 words

Participants will be evaluated based on:

  • How complexity is different than hierarchical/traditional/complicated leadership
  • The flexibility to match the tools and different approaches based on the situation and context to produce a different result (with their team/teams of teams/organization)
  • Personal reflection and shift as a leader

Certified Complexity Leader™ Designation

Certified complexity leadership designation pathway

Become a Certified Complexity Leader™

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